The Factors of Contractor Performance Affecting Stakeholders Satisfaction in Aceh Watering Construction Institution
Contractor is the service provider directly connected to the project implementation which have the responsibilities
to be completed such as time, cost and quality with have to be equal to the contract document. Aceh Watering Construction
of Public Service Institution is one of government institutions responsible in developing country development especially in
watering construction infrastructure. This study aims to analyze the factors of contractor performance affecting stakeholder
satisfaction in Aceh Watering Construction Institution. The independent variables used in this study are tangibility,
reliability, responsiveness, assurance, and empathy, while stakeholder satisfaction become the dependent variable. Based on
reliability test to 53 respondents’ questioner, it is obtained that cronbach alpha coefficient is 0.470 – 0.834 which show the
reliability of the questioner. Based on the correlation analysis, it is obtained that assurance factor has relationship with
stakeholder satisfaction which value is 0.439, it means that it has significant relationship or the relationship is medium. By
using multiple linear regression analysis, it is obtained that assurance factor affects stakeholder satisfaction in Aceh
Watering Construction Institution.
Keyword: Contractor Performance, Stakeholder Satisfaction, Watering Construction Infrastructure.